Bringing ideas to reality

Shipping & Returns

Returns and refund policy

Thanks for shopping at MT3D

If you aren't entirely happy with your purchase, we're here to help

 

Returns

You have 28 calendar days to return an item from the date you received it. To be eligible for a return, your item must be defective and in the same condition that you received it.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund via your initial method of payment, the time it takes for a refund to be reflected in your account is dependent on your card issuer's policies.

 

Shipping

We will endeavour to have your goods delivered to you as soon as possible. As almost everything we do is customisable, your item can only be created after you have placed your order. Wherever possible, we will ship goods by Royal Mail, and keep parcel sizes small enough to fit through your letterbox, this means you don't have to wait in to receive your goods.

Once your item has shipped, your order status will be updated to "Delivered" and depending on the preferences you set during account creation, you will receive an email letting you know this has happened.